Sheela Makwana joined The British School of Etiquette team after successfully completing the Train the Trainer course in December 2018. She has more than two decades experience working in elite customer service for one of the world’s largest airlines.

Sheela started her career in the retail industry, qualifying as an aesthetician for the renowned department store Selfridges on London’s Oxford Street. She also works in the education sector to pursue her passion for educating children not only in academic foundation but also essential life-skills and especially manners.

Drawing on her skills as an aesthetician and etiquette coach, Sheela supports those who are returning to a career after a long absence to help them build their confidence, further their professional and personal development for that important interview.

Outside of her work life, she reaches out to unprivileged children to give them the right start in their life. She collects unwanted resources from local schools and ships them across to Africa and by doing this, she was successful in starting up a library in a village in East Africa. She is also an avid member of a well-known charity which aids deprived children in getting access to opportunities that will provide them with the best start in life.

She belongs to the only organization in the industry to be accredited by CPD, ILM (part of the City & Guilds Group), and Investors in People.

As a trainer, her customers will get practical hands-on advice to make their business a success from day one. Besides, they will gain in-depth knowledge about all aspects of etiquette and will become part of a global network of 70+ etiquette consultants with access to their members-only alumni platform.